Frequently Asked Questions
Everything you need to know about our artisanal frozen treats.
How do you ensure the ice cream stays frozen during shipping?
We pack our pints in custom-insulated coolers with enough dry ice to keep them frozen at -10°F for up to 48 hours in transit.
What is the shelf life of your creamery products?
For the best flavor and texture, we recommend enjoying our ice cream within 3 months of delivery, though it remains safe to eat for up to 6 months if kept at a consistent freezer temperature.
Do you offer dairy-free or vegan options?
Yes! We offer a selection of coconut-milk based pints and fruit-forward sorbets that are 100% vegan and dairy-free.
What happens if my order arrives melted?
We offer a 'Melt-Free Guarantee.' If your order arrives in a liquid state, please take a photo and contact us within 24 hours for a full refund or a replacement shipment.
Do you use any artificial preservatives or colors?
Never. At Two Spoons Creamery, we use only real fruit, natural extracts, and organic dairy to achieve our vibrant flavors and colors.
Can I track my delivery in real-time?
Once your order is handed to our courier, you will receive an email with a tracking link so you can monitor its journey to your doorstep.