Returns & Exchanges

Due to the perishable nature of our artisanal ice cream, we cannot accept physical returns; however, we are committed to ensuring your satisfaction with every scoop. If your order arrives damaged or melted, please contact us within 24 hours of delivery for a full refund or replacement.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, immediately check your package for any signs of thawing or damage to the dry ice packaging.

• 2.
  Document the Issue

  Take clear photos of the damaged product and the shipping label to help our team process your claim quickly.

• 3.
  Contact Support

  Email our customer care team at [email protected] with your order number and the photos within 24 hours.

• 4.
  Resolution

  Once reviewed, we will issue a credit to your original payment method or ship out a fresh batch of pints at no extra cost.